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Upstream Works in the News | March 23, 2023

Upstream Works Achieves SOC 2 Type II Designation

Upstream Works SOC 2 Type II certification confirms the company’s commitment to enterprise-level security and compliance. WOODBRIDGE, ONTARIO (March 23, 2023) – Upstream Works Software, a provider of omnichannel enterprise-grade contact center solutions, announces today that it has achieved SOC...

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Press Releases | March 21, 2023

Upstream Works Receives 2023 CUSTOMER Magazine Product of the Year Award

Upstream Works Receives 2023 CUSTOMER Magazine Product of the Year Award Upstream Works omnichannel agent-first contact center desktop solutions recognized for exceptional innovation WOODBRIDGE, ONTARIO (March 21, 2023) — Upstream Works, a provider of omnichannel contact center solutions, announced today...

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Uncategorized | April 3, 2023

2 Ways AI Can Mitigate Fraud in Contact Centers

Contact centers can have a difficult time staffing agents and adopting modern technology to help them provide better CX. Call volumes and customer expectations continue rising, and compliance requirements are ever-more challenging. All of this can be managed with a...

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Upstream Works Blog | October 25, 2022

Create Seamless Contact Center Experiences with AI Application Integrations

When customers have great experiences with agents, they don’t have an inside view of the orchestration that takes place in the background to make it so seamless. To a large extent, this is due to various types of integrations that...

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Press Releases | August 31, 2022

Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions

Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions Simplifai and Upstream Works have formed a strategic partnership to bring advanced artificial intelligence (AI) and automation capabilities to Upstream Works’ contact center clients globally to help increase...

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