Upstream Works Receives 2023 CUSTOMER Magazine Product of the Year Award

Upstream Works omnichannel agent-first contact center desktop solutions recognized for exceptional innovation

WOODBRIDGE, ONTARIO (March 21, 2023) — Upstream Works, a provider of omnichannel contact center solutions, announced today that TMC, a global, integrated media company, has named their agent-first desktop as a 2023 CUSTOMER Product of the Year Award winner.

Upstream Works provides flexible omnichannel contact center desktop solutions that support digital transformation, innovation, business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. The agent desktop simplifies and improves agent and customer experiences with productivity and collaboration tools, the AI-powered Virtual Agent Portal, digital channel flexibility, integrations with AI, business applications and CRM systems, and reporting and analytics.

“Upstream Works is focused on helping contact centers innovate and operationalize AI to simplify and streamline the agent desktop experience,” says Rob McDougall, CEO of Upstream Works. “Our agent-first desktop reduces complexity and friction, so agents are empowered to provide consistent, efficient and personalized customer experiences across all channels.”

The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2023 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its contact center agent desktop solutions have proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2024 and beyond.”


About Upstream Works |
Upstream Works provides enterprise-ready, integrated omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.


TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.


About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on FacebookLinkedIn and Twitter@tmcnet.

For more information about TMC, visit



Company Contact:
Janice Keay
VP, Marketing, Upstream Works Software


TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170