Menu
  • Home
  • Products
  • Platforms
  • Resources
  • Support
  • Partners
  • About us
  • Partner Portal
Products
  • All Products
  • Agent Desktop
  • AgentNow Video CX
  • AgentNow on Azure
  • AgentNow on Webex
  • Supervisor Desktop
  • Digital Desktop
  • AI & Automation Solutions
  • AI Ecosystem
  • Omni AI Hub
  • Application Integrations
  • Assist Knowledge
  • Omnichannel CX
  • Analytics & Reporting
Platforms
  • All Platforms
  • Amazon Connect
  • Cisco Enterprise
  • Digital Solutions
  • Webex Contact Center
  • Healthcare
  • Security & Compliance
Resources
  • All Resources
  • Blog
  • Customer Stories
  • Demos & Videos
  • Events
  • Glossary
  • Podcasts
  • Roles
  • Webinars
  • Reports & Insights
Support
  • Support & Services
  • Subscription Agreement & Activation
  • Professional Services
  • Training
  • Notifications
Partners
  • All Partners
  • Become A Partner
About us
  • Company
  • Contact us
  • Awards
  • Leadership
  • Careers
  • News
upstreamworks.com
  • Demo
  • Customer Login
  • Partner Login
  • Contact us
  • Products
    • All Products
    • Agent Desktop
    • AgentNow Video CX
    • Supervisor Desktop
    • Digital Desktop
    • AI & Automation
      • AI & Automation Solutions
      • AI Ecosystem
      • Omni AI Hub
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Analytics & Reporting
  • Solutions
    • All Platforms
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Webex Contact Center
    • Healthcare Solutions
    • Security & Compliance
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos & Videos
    • Events
    • Glossary
    • Podcasts
    • Roles
    • Webinars
    • Reports & Insights
  • Support
    • Support & Services
    • Subscription Agreement
      & Activation
    • Professional Services
    • Training
  • Partners
    • All Partners
    • Become A Partner
  • About Us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News

Upstream Works Blog | April 11, 2024

3 Ways AI Improves Agent Experience

Artificial intelligence (AI) offers a level of flexibility and value to contact centers that legacy technologies simply cannot address. For contact center leaders, AI is best viewed as a blank slate with many possibilities rather than a solution for a...

Read more
Press Releases | April 2, 2024

2024 CUSTOMER Magazine Product of the Year Award

Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation AgentNow receives the 2024 CUSTOMER Magazine Product of the Year Award WOODBRIDGE, ONTARIO (April 2, 2024) — Upstream Works, an omnichannel contact center solutions company, announced today that its on-demand...

Read more
Media Coverage | March 28, 2024

Future of Customer Service: Will AI Take Over?

As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante. While still immature, many believe that AI can improve the customer experience. A recent survey found that 62% of...

Read more
Upstream Works Blog | March 28, 2024

3 Use Cases for Video CX in the Contact Center

Customer service has long been telephony-centric when it comes to how agents engage with customers, but digital channels have changed the customer experience (CX) landscape. Webchat is a good solution for simple inquiries but limited in its capabilities and impersonal....

Read more
Press Releases | March 26, 2024

Upstream Works AgentNow is a Stevie Awards Finalist

Upstream Works Named a Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service Honoring Innovation in Customer Service AgentNow on-demand customer service solution recognized for empowering contact centers to improve customer satisfaction and agent performance with faster,...

Read more
Page 7 of 19« First‹ Previous34567891011Next ›Last »

Products

  • All Products
  • Agent Desktop
  • AgentNow Video CX
  • AgentNow on Azure
  • AgentNow on Webex
  • Supervisor Desktop
  • Digital Desktop
  • AI & Automation Solutions
  • AI Ecosystem
  • Omni AI Hub
  • Application Integrations
  • Assist Knowledge
  • Omnichannel CX
  • Analytics & Reporting

Solutions

  • All Platforms
  • Amazon Connect
  • Cisco Enterprise
  • Digital Solutions
  • Webex Contact Center
  • Healthcare Solutions
  • Security & Compliance

Resources

  • All Resources
  • Blog
  • Customer Stories
  • Demos & Videos
  • Events
  • Glossary
  • Podcasts
  • Reporting and Insights
  • Roles
  • Webinars

Support

  • Support & Services
  • Subscription Agreement & Activation
  • Professional Services
  • Training

Partners

  • All Partners
  • Become A Partner

About Us

  • Company
  • Contact us
  • Awards
  • Leadership
  • News
  • Careers
  • Privacy Statement

© 2025 Upstream Works All Rights Reserved.

  • Company
  • Contact us
  • Awards
  • Leadership
  • News
  • Careers
  • Privacy Statement