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Press Releases | March 25, 2024

Upstream Works Announces AgentNow Solution

Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand Simple to Use, Personalized Support Offers Seamless Conversations Using a Mix of Video, Voice, or Chat, and Taps into Available Customer Support Agents WOODBRIDGE, ONTARIO (March 25, 2024) —...

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Press Releases | March 7, 2024

Upstream Works Announces Omni AI Hub

Upstream Works Announces Omni AI Hub, Expediting AI for On-Premise, Cloud, and Hybrid Contact Centers Flexible Solution Supports Client’s Choice of AI; Powers Virtual Customer Self-Service, Agent Assistance, and Exceptional CX WOODBRIDGE, ONTARIO (March 7, 2024) — Upstream Works, an...

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Media Coverage | February 2, 2024

Orchestrating the Agent Experience

How technology can help by augmenting it to provide a sound CX. Just as a symphony’s harmony is only as strong as its weakest instrument, in a contact center, a customer’s satisfaction is intricately tied to the happiness of the...

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Press Releases | January 4, 2024

Future of Work Agent Experience Award

Upstream Works Receives the Future of Work Agent Experience Award The Upstream Works Desktop is recognized for improving agent and customer experiences. WOODBRIDGE, ONTARIO (January 4, 2024) — Upstream Works, a provider of omnichannel contact center solutions, announced that the...

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Press Releases | November 22, 2023

Today Show & United Airlines Agent on Demand

United Airlines Revolutionizes the Travel Experience with Agent on Demand, Powered by Cisco and Upstream Works Today Show Features United Airlines Agent on Demand Service November 28, 2023 (Woodbridge, ON) – The days before Thanksgiving are amongst the busiest travel...

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