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Upstream Works in the News | October 4, 2016

Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award

Upstream Works for Finesse Recognized for Exceptional Innovation Vaughan, ON, October 4, 2016 —Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced today that TMC, a global, integrated media company, named Upstream Works for Finesse as a...

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Upstream Works Blog | September 19, 2016

The Struggle is Real – But so is the Solution: Providing a Personal and Integrated Customer Experience

Organizations are grappling to meet growing customer demand for a great customer experience across any and every channel. It’s not enough to just provide a chat capability to a website, or respond diligently to Facebook posts. Today’s customer expects a...

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Upstream Works in the News | September 6, 2016

Isolated Conversations are a Thing of the Past, the Connected Customer Experience is Now

Customers don’t need to be wowed. They’re busy. They want a streamlined experience where, at any given moment, they are recognized, understood, and provided quick and seamless resolution. They are looking for an easy, personalized, connected and consistent experience. That’s...

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