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December 7, 2016

Upstream Works Introduces New Software to Help Contact Centers Realize the Connected Digital Customer Experience

Upstream Works for Finesse Version 2.7 empowers agents and optimizes customer engagements   Vaughan, ON, December 7, 2016 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announces the availability of Version 2.7 of its signature software,...

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November 11, 2016

Agents to the Customer Experience Rescue!

Everyone’s talking about the Digital Customer Experience. But has anyone stopped to think about the Agents at the contact center? Increasingly, we’re becoming a self-service society. Whether we’re resetting a password, scanning our own items at the grocery checkout, or...

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October 4, 2016

Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award

Upstream Works for Finesse Recognized for Exceptional Innovation Vaughan, ON, October 4, 2016 —Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced today that TMC, a global, integrated media company, named Upstream Works for Finesse as a...

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September 19, 2016

The Struggle is Real – But so is the Solution: Providing a Personal and Integrated Customer Experience

Organizations are grappling to meet growing customer demand for a great customer experience across any and every channel. It’s not enough to just provide a chat capability to a website, or respond diligently to Facebook posts. Today’s customer expects a...

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September 6, 2016

Isolated Conversations are a Thing of the Past, the Connected Customer Experience is Now

Customers don’t need to be wowed. They’re busy. They want a streamlined experience where, at any given moment, they are recognized, understood, and provided quick and seamless resolution. They are looking for an easy, personalized, connected and consistent experience. That’s...

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