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Upstream Works Blog | July 30, 2018

Upstream Works and Cisco: Transforming the Digital Customer Experience

Expanded Relationship, New Opportunities, and Simplified Solutions Today we announced Upstream Works’ expanded partnership with Cisco, as a member of their SolutionsPlus Partner Program. I want to take a moment to highlight the value of this next stage of our...

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Upstream Works in the News | July 30, 2018

Upstream Works Software Selected for Cisco SolutionsPlus Program

Vaughan, ON, July 30, 2018 – Upstream Works Software Ltd., a provider of customer experience and omnichannel contact center solutions, announced today that it is expanding its relationship with Cisco and is now a member of the Cisco SolutionsPlus partner ecosystem....

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Upstream Works Blog | July 10, 2018

Omnichannel and Chat agents – why you’re thinking about it wrong

Quick!  What’s an omnichannel agent?  What comes to mind? Is it a multitasking super-agent who can email, text, chat, talk and swap between customers and apps all at the same time? That’s what a lot of people think an Omnichannel...

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Upstream Works Blog | June 19, 2018

AI, Chatbots and Business Success

Technology change presents both challenges and opportunities for all types of businesses, and over this three-part series, I’ve been addressing its impact on contact centers. In particular, I’ve been focusing on the emergence of Artificial Intelligence and the role chatbots...

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Upstream Works in the News | June 7, 2018

Upstream Works and ZOOM International Announce Cisco Solution Partnership

Delivering Best-In-Class Customer Experiences for Smarter, Next-Gen Cisco Contact Centers Vaughan, ON, June 7, 2018 – Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, today announced a new partnership to provide best-in-class customer experience (CX)...

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