upstreamworks.com
  • Demo
  • Customer Login
  • Partner Login
  • Contact us
  • Products
    • All Products
    • Agent Desktop
    • AgentNow Video CX
    • Supervisor Desktop
    • Digital Desktop
    • AI & Automation
      • AI & Automation Solutions
      • AI Ecosystem
      • Omni AI Hub
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Analytics & Reporting
  • Solutions
    • All Platforms
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Webex Contact Center
    • Healthcare Solutions
    • Security & Compliance
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos & Videos
    • Events
    • Glossary
    • Podcasts
    • Roles
    • Webinars
    • Reports & Insights
  • Support
    • Support & Services
    • Subscription Agreement
      & Activation
    • Professional Services
    • Training
  • Partners
    • All Partners
    • Become A Partner
  • About Us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News
  • Home
  • Products
    • All Products
    • Agent Desktop
    • AgentNow Video CX
    • AgentNow on Azure
    • AgentNow on Webex
    • Supervisor Desktop
    • Digital Desktop
    • AI & Automation Solutions
    • AI Ecosystem
    • Omni AI Hub
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Analytics & Reporting
  • Platforms
    • All Platforms
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Webex Contact Center
    • Healthcare
    • Security & Compliance
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos & Videos
    • Events
    • Glossary
    • Podcasts
    • Roles
    • Webinars
    • Reports & Insights
  • Support
    • Support & Services
    • Subscription Agreement & Activation
    • Professional Services
    • Training
    • Notifications
  • Partners
    • All Partners
    • Become A Partner
  • About us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News
  • Partner Portal

Upstream Works Blog | July 30, 2018

Upstream Works and Cisco: Transforming the Digital Customer Experience

Expanded Relationship, New Opportunities, and Simplified Solutions Today we announced Upstream Works’ expanded partnership with Cisco, as a member of their SolutionsPlus Partner Program. I want to take a moment to highlight the value of this next stage of our...

Read more
Upstream Works in the News | July 30, 2018

Upstream Works Software Selected for Cisco SolutionsPlus Program

Vaughan, ON, July 30, 2018 – Upstream Works Software Ltd., a provider of customer experience and omnichannel contact center solutions, announced today that it is expanding its relationship with Cisco and is now a member of the Cisco SolutionsPlus partner ecosystem....

Read more
Upstream Works Blog | July 10, 2018

Omnichannel and Chat agents – why you’re thinking about it wrong

Quick!  What’s an omnichannel agent?  What comes to mind? Is it a multitasking super-agent who can email, text, chat, talk and swap between customers and apps all at the same time? That’s what a lot of people think an Omnichannel...

Read more
Upstream Works Blog | June 19, 2018

AI, Chatbots and Business Success

Technology change presents both challenges and opportunities for all types of businesses, and over this three-part series, I’ve been addressing its impact on contact centers. In particular, I’ve been focusing on the emergence of Artificial Intelligence and the role chatbots...

Read more
Upstream Works in the News | June 7, 2018

Upstream Works and ZOOM International Announce Cisco Solution Partnership

Delivering Best-In-Class Customer Experiences for Smarter, Next-Gen Cisco Contact Centers Vaughan, ON, June 7, 2018 – Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, today announced a new partnership to provide best-in-class customer experience (CX)...

Read more
Page 6 of 18« First‹ Previous2345678910Next ›Last »

Products

  • All Products
  • Agent Desktop
  • AgentNow Video CX
  • AgentNow on Azure
  • AgentNow on Webex
  • Supervisor Desktop
  • Digital Desktop
  • AI & Automation Solutions
  • AI Ecosystem
  • Omni AI Hub
  • Application Integrations
  • Assist Knowledge
  • Omnichannel CX
  • Analytics & Reporting

Solutions

  • All Platforms
  • Amazon Connect
  • Cisco Enterprise
  • Digital Solutions
  • Webex Contact Center
  • Healthcare Solutions
  • Security & Compliance

Resources

  • All Resources
  • Blog
  • Customer Stories
  • Demos & Videos
  • Events
  • Glossary
  • Podcasts
  • Reporting and Insights
  • Roles
  • Webinars

Support

  • Support & Services
  • Subscription Agreement & Activation
  • Professional Services
  • Training

Partners

  • All Partners
  • Become A Partner

About Us

  • Company
  • Contact us
  • Awards
  • Leadership
  • News
  • Careers
  • Privacy Statement

© 2025 Upstream Works All Rights Reserved.

  • Company
  • Contact us
  • Awards
  • Leadership
  • News
  • Careers
  • Privacy Statement