Boost Agent Success and Simplify CX with UWF V2.7

Boost Agent Success and Simplify CX with UWF V2.7 Webinar

Thursday, January 26, 2017
11:00 – 11:30 am PST / 2:00 – 2:30 pm EST

Join us and learn how the latest Upstream Works for Finesse (UWF) features are empowering agents and optimizing customer interactions.

Industry expert Darrin Mulligan, VP, Solutions Engineering will provide a demonstration of new features that enable a great experience—an experience that results in increased customer loyalty, bigger spend, and repeat business.

See how we’re breaking down barriers with UWF V2.7 features including:

  • New Interaction Activity workspace increasing agent efficiency and satisfaction
  • Simplified task management including pick from queue for digital tasks for more responsive customer engagements
  • Support for Cisco V11.5 including Task Routing API for universal queueing
  • … and more!

Reserve your spot today! Click here to register.

Upstream Works Team

Upstream Works provides Omnichannel Contact Center software to increase customer engagement and agent success. Upstream Works for Finesse brings the entire customer journey together with an elegant Smart Agent Desktop connecting all channels and applications, with Interaction History and Management simplicity to provide customer service excellence and desired business outcomes. |

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