Cyber Threat and Customer Care – Protect Against Fraud

Cyber Threat and Customer Care - Protect Against Fraud

Upstream Works and Miller Thomson discuss key factors for reducing risk and preventing fraud in the contact center.

Imran Ahmad, Partner at Miller Thomson presents:

Social Engineering / Cyber Threat – defined
Practical Examples of Fraud in the Contact Center
Risk Signals in the Contact Center

Darrin Mulligan, VP Solutions Engineering at Upstream Works provides a demo of Upstream Works for Finesse and discusses:

Early Detection and Analysis of Fraudulent Activity
Agent Tools to Identify Risk

Presenters:

Imran Ahmad, Business Law Partner,
Miller Thomson LLP

Imran specializes in the areas of cybersecurity, technology and privacy law. He works closely with clients to develop and implement practical and informed strategies related to cyber threats and data breaches. He is a board member of CATA Cyber Council.

Darrin Mulligan, VP, Solutions Engineering,
Upstream Works Software

Darrin is a customer contact solutions leader with a proven track record of designing and delivering effective integrated solutions that address the current and future needs of the business.