EXPERIENCE UPSTREAM WORKS
on Webex Contact Center
Enterprise-Ready Solutions

Upstream Works on Webex Contact Center (UWW) is an enterprise-ready cloud contact center solution with an agent-first omnichannel desktop that empowers agents to provide personalized and continuous customer experiences. Gain support for digital transformation and achieve cloud migration flexibility with a consistent agent desktop experience.

We Offer

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  • Agent-first omnichannel desktop
  • Unified view of the customer journey, interactions, and context-data across all channels
  • Digital channel flexibility with email, web chat, messaging, social, co-browse, bots, Webex Video, Webex Connect (SMS, WhatsApp, Twitter DM, Facebook Messenger), and AnyTask
  • Seamless integrations to AI, business applications and CRMs
  • AI-powered Virtual Agent Portal for intelligent agent assistance
  • Cloud migration flexibility with a consistent agent experience
  • Omnichannel Dashboards and powerful reporting
  • Reliable, scalable, secure and SOC 2 compliant
  • Convenient customer self-service and continuous engagements

Explore Upstream Works on Webex Contact Center and discover the agent-first desktop solution.

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