As contact centers look to AI application integrations, it’s important to focus their value on how it can enhance experiences for your agents and members. From automation to self-service and agent assistance, the AI opportunity in contact centers is vast with a clear potential impact on member satisfaction and agent retention.

This Strategic Insight Series report covers:

• • The Opportunity for AI in Contact Centers
  • Why Improving the Agent Experience Matters
  • Four AI Applications that will Improve the Agent Experience