Integrate, and connect peer-to-peer: two reasons to attend UWUC
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Hello from Elizabeth Thank you again for being part of the Upstream Works User Community (UWUC) where we get better, together. I wanted to let you know about an important UWF User event that is happening in a few weeks. Here are two reasons why you’ll want to attend: 1. Meet peers from Michigan State University Federal Credit Union another Upstream Works for Finesse (UWF) Contact Centre. Hear about their current Operations, how their Member Service has changed post-UWF, and their future plans. The presenters will provide their contact information so you can include them in your professional network. 2. Learn about different kinds of UWF integrations (hint: there are 12!) and what’s required to integrate UWF with your Center’s apps. See a demo of UWF integration in action, including some brand-new options that your Agents and customers will love. You maybe surprised by how many popular apps UWF is already integrated with. There will be plenty of time for Q&A as well, so please reserve April 25, 2017 from 1-2 pm EST for the Upstream Works User Community meeting. Invite other on our team to join you: everyone is welcome.
Elizabeth Elizabeth Winter | VP, Customer Success | Upstream Works Software, Ltd. |
Upstream Works provides Omnichannel Contact Center software to increase customer engagement and agent success. Upstream Works for Finesse brings the customer journey together with a Single Agent Desktop connecting all channels, interactions and applications with Interaction Activity, History and Management Simplicity, enabling customer service excellence. |
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