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What’s New: Optimize and Improve Agent and Customer Engagements

Industry expert Darrin Mulligan, VP of Solutions Engineering, showcases the latest Upstream Works for Finesse (UWF) features and capabilities that can propel your organization towards a transformed CX and better business outcomes. The discussion includes:

  • Demo of Knowledge Management
  • Demo of FollowUp
  • Overview of new/enhanced integrations, increased security, and architectural enhancements

 

Darrin Mulligan, VP, Solutions Engineering,
Upstream Works Software

Darrin is a customer contact solutions leader with a proven track record of designing and delivering effective integrated solutions that address the current and future needs of the business.

Watch on Demand

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