Upstream Works for Amazon Connect
Omnichannel Cloud Contact Center Solutions for Enterprises
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Improved Performance + Personalized CX
Upstream Works for Amazon Connect (UWA) optimizes performance so contact centers can deliver personalized engagements on any channel.
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End-to-End Solutions
Get started quickly with our fast deployment model and scale as your needs change.
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Increase Agent Productivity
Empower agents with collaboration tools and knowledge management.
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Omnichannel Flexibility
UWA integrates Amazon Connect voice and Upstream Works digital channels.
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Seamless Integrations
Extend the UWA Desktop with integrations to business applications and CRMs.
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Team Management
UWA Supervisor Desktop provides real-time and historical views and reports.
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Tailored for Enterprises
UWA offers flexibility for the dynamic needs of enterprise-grade organizations.
The Upstream Works Advantage
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15+ Years of Omnichannel Contact Center Expertise
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65% New Features Developed Based on Customer Needs
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Any Industry: Financial, Insurance, Healthcare, Utilities +
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A Proven Track Record of Successful Solutions