Omnichannel Cloud Contact Center Solutions for Enterprises

Upstream Works for Amazon Connect

Improve productivity with a unified Agent Desktop

Provide effortless CX with omnichannel flexibility

Increase efficiency with tailored solutions and seamless integrations

Simplify team management with the Supervisor Desktop

Make data-driven decisions with real-time reports

Accelerate innovation with cost-effective, scalable solutions

Get Next-Gen Cloud Solutions with Upstream Works

Upstream Works seamlessly integrates with Amazon Connect, an easy-to-use cloud contact center service. Empower your organization to provide better experiences for customers, agents and managers.

Upstream Works for Amazon Connect (UWA) provides tailored omnichannel solutions that enable contact centers to streamline operations across the enterprise while providing the flexibility to scale as business needs change. Accelerate innovation and digital transformation by getting started today.

Join a Live Demo Session to Learn More

Select one of the dates below to register for a Live Demo session. We look forward to seeing you there!

July 8, 2021 – 11 am PT | 2 pm ET | 7 pm BST
July 15, 2021 – 8 am PT | 11 am ET | 4 pm BST 

End-to-End Solutions

Get started quickly with our fast deployment model and scale as your needs change.

Omnichannel Flexibility

UWA integrates Amazon Connect voice and Upstream Works digital channels.

Tailored for Enterprises

UWA offers flexibility for the dynamic needs of enterprise-grade organizations.

The Upstream Works Advantage

15+ Years of Omnichannel Contact Center Expertise

65% New Features Developed Based on Customer Needs

Any Industry: Financial, Insurance, Healthcare, Utilities +

A Proven Track Record of Successful Solutions

Contact Us to learn how Upstream Works can help transform your Amazon Connect contact center.