Omnichannel Cloud Contact Center Solutions for Enterprises
Upstream Works for Amazon Connect
Get Next-Gen Cloud Solutions with Upstream Works
Upstream Works seamlessly integrates with Amazon Connect, an easy-to-use cloud contact center service. Empower your organization to provide better experiences for customers, agents and managers.
Upstream Works for Amazon Connect (UWA) provides tailored omnichannel solutions that enable contact centers to streamline operations across the enterprise while providing the flexibility to scale as business needs change. Accelerate innovation and digital transformation by getting started today.
Get started quickly with our fast deployment model and scale as your needs change.
UWA integrates Amazon Connect voice and Upstream Works digital channels.
Tailored for Enterprises
UWA offers flexibility for the dynamic needs of enterprise-grade organizations.
The Upstream Works Advantage
15+ Years of Omnichannel Contact Center Expertise
65% New Features Developed Based on Customer Needs
Any Industry: Financial, Insurance, Healthcare, Utilities +
A Proven Track Record of Successful Solutions