Join us in the Presidential Suite
at Mandalay Bay!

June 2 – 5 | Las Vegas, NV

Join us for an exciting week at the iconic Presidential Suite of Mandalay Bay, Las Vegas where innovation meets expertise.

Upstream Works Power to Innovate Week 2024, June 2 to 5, is an exclusive gathering of industry leaders. It will include a series of events tailored to bring together thought leaders and technology experts to discuss and showcase innovative contact center, and agent and customer experience solutions.

Exclusive Partner Reception 
Sunday, June 2, 5 pm – 9 pm PT

Kick-off Power to Innovate Week with an exclusive Partner Reception. We invite our reseller and technology partners for an evening of networking accompanied by delightful snacks and beverages.

Power to Innovate Reception 
Monday, June 3, 4 pm – 9 pm PT

The Power to Innovate Reception is a premier gathering for industry leaders to network, mingle and enjoy nibbles and light refreshments.

*This event is currently at capacity. Please join our waitlist if you’d like to attend.

Register Now

AI and the Modern Contact Center with Cisco, TTEC and Upstream Works 
Monday, June 3, 3 – 4 pm PT

Join us in our presidential suite for a joint thought leadership presentation with Cisco and TTEC highlighting the value of contact center innovation with AI and the evolution of next-gen customer and agent experiences. Hear customer stories and see the modern contact center in action.

*This event is currently at capacity. Please join our waitlist if you’d like to attend.

AI and the Modern Agent with Calabrio, imageHOLDERS and Upstream Works 
Tuesday, June 4, 11:30 – 1 pm PT
Lunch is on us!

Join Rob McDougall, CEO of Upstream Works, and experts from Calabrio and imageHOLDERS for a powerful session on AI and automation technologies for today’s contact center agent. The presentation will include a live demonstration showcasing a day in the life of a modern agent and how AI can deliver on omnichannel CX expectations. See what’s new in customer experience and discover new communication methods.

Host a Team Meeting
Monday, June 3 – Wednesday, June 5

We invite you to use the Presidential Suite at Mandalay Bay in Las Vegas to host your own team meetings or simply to kick back and unwind.

Ready to Innovate?

Register Now! Space is limited, and interest is high. RSVP by May 29 to secure your spot!

For more information, please contact