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Let’s Chat - Succeeding with Web Chat in the Contact Center

Upstream Works and Contact Strategies discuss key factors for delivering a quick, easy, and successful chat experience, as part of a winning omnichannel CX strategy that’s good for agents, business, and customers.

Jane Finn, Managing Partner at Contact Strategies presents:

  • Why Chat? What’s driving chat in the contact center
  • Stories – Overcoming obstacles in chat implementations
  • Metrics – the importance of collecting and understanding chat data

 

Darrin Mulligan, VP Solutions Engineering at Upstream Works shows a demo of Upstream Works for Finesse:

  • Chat features and capabilities
  • Chat as an integral part of Omnichannel CX

 

Watch on Demand

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