Upstream Works
  • Demo
  • Customer Login
  • Partner Login
  • Contact us
  • Products
    • All Products
    • Agent Desktop
    • Supervisor Desktop
    • Digital Desktop
    • AI Application Integrations
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Reports and Analytics
  • Solutions
    • All Platforms
    • AI Ecosystem
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Healthcare Solutions
    • Security and Compliance
    • Webex Contact Center
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos and Videos
    • Events
    • Glossary
    • Podcasts
    • Roles
    • Webinars
    • Reports and Insights
  • Support
    • Support and Services
    • Product Activation
    • Professional Services
    • Training
    • Notifications
  • Partners
    • All Partners
    • Become A Partner
  • About us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News
  • Home
  • Products
    • All Products
    • Digital Desktop
    • Application Integrations
    • Assist Knowledge
  • Platforms
    • All Platforms
    • AI Ecosystem
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
  • Resources
    • All Resources
    • Blog
    • Customer Stories
    • Demos and Videos
    • Glossary
    • Podcasts
    • Roles
    • Upstream Whitepapers
    • Webinars
  • Support
    • Support And Services
    • Professional Services
  • Partners
    • All Partners
    • Become A Partner
  • About us
    • Company
    • Contact us
    • Awards
    • Leadership
    • Careers
    • News
  • 1.905.660.0969
  • Partner Portal

Let’s Chat - Succeeding with Web Chat in the Contact Center

Upstream Works and Contact Strategies discuss key factors for delivering a quick, easy, and successful chat experience, as part of a winning omnichannel CX strategy that’s good for agents, business, and customers.

Jane Finn, Managing Partner at Contact Strategies presents:

  • Why Chat? What’s driving chat in the contact center
  • Stories – Overcoming obstacles in chat implementations
  • Metrics – the importance of collecting and understanding chat data

 

Darrin Mulligan, VP Solutions Engineering at Upstream Works shows a demo of Upstream Works for Finesse:

  • Chat features and capabilities
  • Chat as an integral part of Omnichannel CX

 

Watch on Demand

    * All Fields Required







    Yes

    Yes I consent to receive commercial electronic messages from Upstream Works Software, regarding products, services, updates and other information about Upstream Works. By submitting your email address, you acknowledge that you have read the Privacy Statement and that you consent to our processing data in accordance with the privacy statement. If you change your mind at any time about wanting to receive the information from us, you can send us an email message using the contact us page.

    Products

    • All Products
    • Agent Desktop
    • Supervisor Desktop
    • Digital Desktop
    • AI Application Integrations
    • Application Integrations
    • Assist Knowledge
    • Omnichannel CX
    • Reports and Analytics

    Solutions

    • All Platforms
    • AI Ecosystem
    • Amazon Connect
    • Cisco Enterprise
    • Digital Solutions
    • Healthcare Solutions
    • Security and Compliance
    • Webex Contact Center

    Resources

    • All Resources
    • Blog
    • Customer Stories
    • Demos and Videos
    • Events
    • Glossary
    • Podcasts
    • Roles
    • Webinars
    • Reports and Insights

    Support

    • Support and Services
    • Product Activation
    • Professional Services
    • Training
    • Notifications

    Partners

    • All Partners
    • Become A Partner

    About Us

    • Company
    • Contact us
    • Awards
    • Leadership
    • News
    • Careers
    • Privacy Statement

    © 2023 Upstream Works All Rights Reserved.

    • Company
    • Contact us
    • Awards
    • Leadership
    • News
    • Careers
    • Privacy Statement