Upstream Works Awarded 2021 Unified Communications TMC Labs Innovation Award

Upstream Works for Amazon Connect Recognized for Exceptional Innovation

Woodbridge, Ontario, September 16, 2021 — Upstream Works announced today that TMC, a global, integrated media company, and its TMC Labs product review division, named Upstream Works for Amazon Connect (UWA) as a 2021 Unified Communications TMC Labs Innovation Award winner.

Upstream Works provides enhanced omnichannel contact center solutions that deliver better experiences for both agents and customers. The easy-to-use unified desktop integrates Amazon Connect Voice with digital channel flexibility, integrations to business applications and simplified team management. As a tailored, end-to-end solution, UWA enables organizations to leverage existing technologies, automate with AI, bots and RPA and transform the customer experience.

“We are delighted to have the Upstream Works for Amazon Connect solution recognized for its innovation and impact on communications technology,” said Rob McDougall, CEO of Upstream Works. “We offer products with enhanced capabilities that enable contact centers to improve productivity, gain operational efficiency and provide excellent customer engagements. Thank you, TMC, for recognizing our hard work.”

The TMC Labs Innovation Award is selected by the distinguished engineers at TMC Labs and honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.

“Upstream Works has displayed its commitment to quality and innovation in the development of the unified communications industry,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from Upstream Works and their continued effort toward improving the future of the UC industry.”

The 2021 TMC Labs Innovation Award winners will be featured on INTERNET TELEPHONY online.


About Upstream Works Software

Upstream Works provides best-in-class omnichannel contact center software to increase customer engagement and employee success. The customer journey comes together across all channels with an intuitive desktop, seamless integrations and simplified management. For more than 15 years, Upstream Works has been developing flexible solutions for organizations wanting to improve the customer experience, operational efficiency and long-term business growth.


About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on Facebook, LinkedIn and Twitter, @tmcnet.


For more information about TMC, visit

Upstream Works Contact:
Janice Keay
VP, Marketing


TMC Contact:  
Stephanie Thompson
203-852-6800, ext. 139