Upstream Works for Finesse V3.0
Upstream Works for Finesse V3.0 with New CX Features,
We’re pleased to announce Upstream Works for Finesse (UWF) Version 3.0. This latest release of UWF introduces new features within the Single Agent Desktop, making it even easier for organizations to provide a consistent, successful agent and customer experience. Version 3.0 also introduces enhancements to the system architecture, benefitting our solution partners and their customers.
UWF V3.0 enables effective team collaboration and provides intuitive tools for effortless interactions; Supervisors gain enhanced CX Management tools and reports, and a simplified architecture provides improved system scalability and efficiency.
UWF V3.0 features and benefits include:
New Agent Collaboration Tools for Effortless Customer Experience
Enhanced CX Management Tools and Reports for a Consistent Customer Experience
Improved Scalability and Efficiency for Ease of Deployment
Upstream Works continues to innovate beyond the release of UWF Version 3.0, with plans for extended Knowledge Base capabilities, additional Supervisor features, extended chat and chatbot support, enhanced reporting with increased granularity for contact center management and omnichannel WFM, and continued support for Cisco Finesse.
Read the full press release here.
Simplify and improve agent and customer engagements across the connected customer journey. Let us show you what’s in it for you.Upstream Works Team
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