Upstream Works Named in the 10 Most Innovative Contact Center Solution Providers 2018

Customer Experience Innovation and Digital Transformation with Upstream Works for Finesse

Vaughan, Ontario, March 7, 2018 — Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced today that it has been named in the ten most innovative contact center solution providers by Insights Success magazine.

For over ten years, Upstream Works has been transforming customer engagement on a global scale across all industries. Its flagship product, Upstream Works for Finesse (UWF), helps organizations of all sizes to quickly and effectively engage with customers across any channel. It provides one agent workspace with intuitive, unified management of all interactions. With enhanced visibility and deeper insights, agents can provide more personalized customer engagements and business leaders can make more informed decisions about their contact center operations. Deep integrations across systems, platforms and existing applications enable organizations to extend the business value of their legacy investments.

“We’re very pleased that Upstream Works for Finesse has been recognized by Insights Success magazine,” said Rob McDougall, President and CEO of Upstream Works. “Our team is committed to providing omnichannel innovation that supports customer demand for customer experiences that are convenient, flexible, and personalized. With a continued focus on digital customer experience innovation, the Upstream Works team continues to develop intuitive and adaptive solutions that empower agents and end-users to deliver seamless, personalized, consistent service across all communication channels.”

The issue includes an article about Upstream Works in which CEO, Rob McDougall shares his insights on how the company is turning challenges into opportunities in the industry and helping contact centers succeed in an evolving market with its leading-edge solutions. Read the article here.


About Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the globe and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
See UWF in action:


About Insights Success

Insights Success is the best business magazine in the world for enterprises, focused distinctively on emerging as well as leading, fast growing companies, their business styles, delivery of effective and collaborative solutions to strengthen market share. We discuss leaders’ viewpoints and ideas, the latest products, services, and more. Insights Success magazine reaches out to all ‘C’ Level professionals, VPs, Consultants, VCs, Managers, and HR professionals in various industries.


Company Contact:

Janice Keay, VP, Marketing, Upstream Works Software
905.660.0969 x397,

Upstream Works and Upstream Works for Finesse are trademarks of Upstream Works Software Ltd.