Upstream Works Named One of the Most Promising Cisco Solution Providers 2016

Upstream Works Connects and Simplifies the Digital Customer Experience

Vaughan, Ontario, December 15 2016 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, has been recognized as one of the top Cisco Solution Providers by CIOReview. The annual Cisco Special edition showcases the 20 most promising Cisco solution providers for 2016. Upstream Works was chosen for its flagship solution, Upstream Works for Finesse (UWF), an elegant single agent desktop that seamlessly connects and simplifies the agent and customer experience.  UWF helps organizations around the world to quickly and effectively engage with customers across any channel. Contact centers can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including real-time customer context across all channels.

The annual list of companies is selected by a panel of experts, thought leaders, and members of CIOReview’s editorial board to recognize outstanding technology solution providers. “It’s a great honor to select Upstream Works as one of the 20 Most Promising Cisco Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview. “Upstream Works is passionate and dedicated about providing innovative Omnichannel solutions that enable organizations and contact centers of all sizes to provide exceptional user experiences.”

Upstream Works joins the ranks of best-in-class industry leaders providing exceptional communications solutions in partnership with Cisco.

“Upstream Works is pleased to be recognized by CIOReview as an industry leader and top Cisco Solution Provider,” said Rob McDougall, President and CEO, Upstream Works. “We remain focused on providing innovative contact center solutions that focus on the single agent desktop as the anchor point for enterprise-wide integration. These solutions are meeting demand in the industry for solutions that put the customer experience first.”

Upstream Works continues to expand its customer experience solutions to give clients a competitive edge, while providing flexibility to integrate with any business application. Its solution set enables full visibility into the contact center with streamlined and consistent management, and an open platform that meets client needs today and in the future. Upstream Works delivers end-to-end solutions that extend the contact center capabilities of their partners, ensuring solution success from workflow consultation and design to post-implementation and support.

For more information, read the article in CIO Review Magazine

About CIOReview
Published from Fremont, CA, CIOReview is a technology magazine which acts as an excellent platform for all the enterprise leaders and IT experts to share their experience and knowledge about software technologies and solutions that can redefine the business goals of enterprises tomorrow. For more info, visit:


About Upstream Works Software,

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.  We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance.  For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
See UWF in action at or request a personal demo at


For more information, contact:
Janice Keay, VP, Marketing, Upstream Works Software, Ltd.
905.660.0969 x397,
Upstream Works and Upstream Works for Finesse are trademarks of Upstream Works Software, Ltd.