Upstream Works Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

Upstream Works for Finesse honored for improving customer service technology and improving the customer experience

Woodbridge, Ontario, September 25, 2019 — Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“It is an honor for Upstream Works to be recognized once again for the impact our engagement solutions are having on the contact center industry,” said Rob McDougall, President and CEO, Upstream Works. “We remain focused on helping our partners and customers deliver an exceptional customer experience with intuitive tools, end-to-end integrations, and context data that powers conversation automation.” 

 Upstream Works delivers enhanced, omnichannel customer experience management solutions for the Cisco Finesse desktop. The latest release of UWF provides a comprehensive omnichannel solution for Cisco contact centers, enhancing customer experience engagement with an intuitive desktop, conversational context, seamless integrations, and deeper data insights. UWF V4.0 introduces Unified Digital Messaging, providing agents with continuous conversations across messaging platforms like Facebook Messenger, WhatsApp, and WeChat. The cross-channel customer experience is further extended with Bots, Proactive Web Chat enhancements, Social Care, and Video engagement. 

Congratulations to Upstream Works for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. Upstream Works for Finesse has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2019 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

About Upstream Works Software:
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all channels, with an intuitive agent desktop, full context, seamless integrations, consistent management, reports and analytics. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ solutions, gaining operational efficiency and transforming the customer experience. Learn more and see UWF in action at

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit

Company Contact:

Janice Keay, VP, Marketing, Upstream Works Software Ltd.
905.660.0969 x 4397,


TMC Contact:
Stephanie Thompson, Manager
203-852-6800, ext. 139,