Upstream Works Software Announces New Partnership with NWN

Upstream Works and NWN partner to deliver customer experience solutions for today’s contact center

Vaughan, Ontario, February 13, 2018 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced a new partnership with NWN, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform. Together, they’re making it easier and faster to deploy best-in-class customer experience solutions.

Upstream Works has a strong history of omnichannel innovation specializing in improving agent and customer engagements. Upstream Works for Finesse (UWF) provides a flexible, extensible solution that has been designed to simplify the increasingly complicated customer journey. With UWF, the Single Agent Desktop provides a rich user interface that enables agents to easily access all customer interaction activity, history and context across all voice and digital channels for a more informed and personalized customer experience.

“We’re excited to be working with NWN, jointly delivering solutions that allow clients to realize the true value of the connected customer experience,” said Rob McDougall, President and CEO, Upstream Works. “Today’s customer expects a seamless, continuous experience across all channels. Many contact centers are challenged to provide that level of service. This partnership enables us to help those businesses succeed. With UWF and NWN, we’re empowering clients to measurably improve the customer experience with flexibility and options to easily scale as their business grows.”

NWN and Upstream Works together have the contact center expertise and depth of operational experience to enhance performance, increase loyalty, and improve efficiencies and business outcomes across a range of industries.

“Upstream Works product portfolio allows NWN to bring more value to our customers by offering additional omnichannel and customer experience capabilities as part of our contact center solution. By adding Upstream Works, NWN’s existing and new customers will be able to take advantage of these exciting enhancements,” says Skip Tappen, CEO, NWN Corporation.

Upstream Works helps organizations to improve the agent and customer experience, while improving operational efficiencies with a Single Agent Desktop connecting all channels, interactions and applications across the enterprise. Businesses gain flexibility and control with easy to use tools, robust integrations, and consistent reporting across voice and all digital channels.

About Upstream Works Software Ltd.

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

See UWF in action at or request a personal demo at

About NWN Corporation

NWN is headquartered in Waltham, MA serving customers from its 14 locations across the United
States. NWN provides cloud, on premise and hybrid technology solutions to its customers
depending on their individual business problems. NWN’s NCare Managed IT Services and
NWNcomm Cloud Collaboration Solutions are nationally recognized by partners and independent
firms as best in class. NWN offers solutions for unified communications, data center, networking,
security and end user computing. One of NWN’s unique values to its customers is to provide local
sales and engineering services with the depth and strength of a national IT solutions company with
600+ employees. Find out more about NWN Corporation at



For more information, contact:
Janice Keay, VP, Marketing, Upstream Works Software Ltd.
905.660.0969 x397,