Upstream Works Receives 2016 Industry Champion Award

VAUGHAN, ON, November 28, 2016 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced today that, the Global Association for Contact Center Best Practices and Networking, has named Upstream Works as a 2016 Company Award winner in Canada.

The award highlights Upstream Works’ commitment to innovation in the Contact Center industry. Its flagship software, Upstream Works for Finesse (UWF), is transforming the digital customer experience across every industry.

Upstream Works for Finesse (UWF) helps organizations of all sizes to quickly and effectively engage with customers across any channel. Contact centers can improve efficiencies and increase customer satisfaction with an open solution supporting the Cisco Collaboration platform, including an intuitive single agent desktop and real-time customer context across all channels. UWF enables clients to provide insightful, personalized customer service excellence.

“We’re very pleased that Upstream Works for Finesse has been recognized by,” said Rob McDougall, President and CEO, Upstream Works. “With a continued focus on omnichannel innovation, the Upstream Works team is developing intuitive and adaptive solutions that empower agents to deliver customer experience excellence across all communication channels.”

The Industry Champion Awards are part of a series of world-class industry awards from – the global association for contact center and customer engagement.

More information about the award can be found here:

About Upstream Works Software –

Upstream Works provides best-in-class Omnichannel Contact Center software with a Single Agent Desktop and management simplicity that seamlessly integrates all channels, interactions and applications for increased customer engagement and agent success. For over 15 years, Upstream Works has guided organizations around the world and across industries to transform their customer experiences, using a consultative and practical solutions approach.  See UWF in action:

For more information, contact:
Janice Keay, VP, Marketing, Upstream Works Software, Ltd.
905-660-0969, ext. 397,