Upstream Works Software Awarded Cisco 2017 Most Innovative Technology Partner

Vaughan, ON, November 16, 2017 – Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced that Cisco has named Upstream Works the 2017 Most Innovative Technology Partner.

The award was presented at the Cisco EMEAR Customer Care Sales Summit, which focuses on trends and insights in the fast-paced and evolving customer care industry. The Cisco EMEAR Customer Care Sales Summit recognizes vendors that are advancing the contact center industry. The award highlights products and solutions which enable clients to meet and exceed customer expectations and contact center objectives.

“We’re honored to receive this recognition from Cisco for our customer experience innovation”, said Rob McDougall, President and CEO, Upstream Works Software. “Our team is committed to providing omnichannel innovation that supports customer demand for customer experiences that are convenient, flexible, and personalized. With a growth platform for successful service delivery, our solutions improve agent and customer engagements and business outcomes for all industries, in EMEA and around the world.”

Upstream Works for Finesse provides a full-featured, easy to use single agent workspace that seamlessly connects all channels, interactions, applications and platforms with full visibility across the customer journey. Agents can provide more personalized customer engagements and business leaders can make more informed decisions about their contact center operations.

About Upstream Works Software Ltd.

Upstream Works provides best-in-class Omnichannel Contact Center software for the Cisco Collaboration Platform to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions and applications with seamless integration and management simplicity. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

See UWF in action at or request a personal demo at


For more information, contact:

Janice Keay, VP, Marketing, Upstream Works Software, Ltd.

905.660.0969 x397,


Upstream Works and Upstream Works for Finesse are trademarks of Upstream Works Software, Ltd.