Upstream Works Software Expands its Presence in Europe

Upstream Works Expands its EMEA Office with Appointment of Partner Sales Director

Vaughan, Ontario, June 8, 2017 – Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, today announced the appointment of seasoned, industry professional Jeff Palmer as Partner Sales Director for EMEA. The team expansion will support the growth and momentum that the EMEA office continues to experience since its launch in December 2016.

A client-focused Customer Experience (CX) leader, Palmer has nearly twenty years of experience driving customer success through technology. Drawing on his experience developing and strengthening successful partnerships, Palmer will focus on jointly delivering exceptional customer engagement solutions throughout EMEA. The new role is part of a strategic initiative to better serve growing demand in the region for best-in-class communication solutions.

“We are excited to have Jeff on board to further develop our market presence throughout Europe,” said Andy McDonald, VP and GM of EMEA at Upstream Works. “With his expert understanding of contact centers, interaction management and customer experience platforms, Jeff will be a key contributor, helping us meet demand in our growing partner eco-system and customer base.”

Upstream Works continues to expand with its leading edge contact center solutions, partner network and growing customer base. With the continued development of its new partnerships including Natilik, PC-1 and Sensa and the appointment of Palmer, the company is poised to deliver innovative CX solutions to companies across every industry.

About Upstream Works Software Ltd. –

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

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For more information, contact:
Janice Keay, VP, Marketing, Upstream Works Software
905.660.0969 x397,


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