Upstream Works Webinar: Boost Agent Success & Simplify CX

Boost Agent Success and Simplify the Customer Experience

Thursday, January 26, 2017
11:00 – 11:30 am PST / 2:00 – 2:30 pm EST

Ultimately, the success of a business rests in the hands of those who are on the front lines with the customers. So how do you ensure successful customer engagements?

Join us and learn how the latest Upstream Works for Finesse (UWF) features are empowering agents and optimizing customer interactions like never before. With helpful tools and relevant information at their fingertips, agents can deliver a great experience — an experience that results in increased customer loyalty, bigger spend, and repeat business.

Industry expert Darrin Mulligan, VP of Solutions Engineering, will provide a demonstration of new features now available, including:

  • NEW Interaction Activity workspace with dynamic smart views
  • Proactive task selection and enhanced, intuitive context navigation
  • Integration with Cisco V11.5
  • … and more!

Don’t miss out — reserve your spot today! Click here to register.

Upstream Works Team

Upstream Works provides Omnichannel Contact Center software to increase customer engagement and agent success. Upstream Works for Finesse brings the entire customer journey together with an elegant Smart Agent Desktop connecting all channels and applications, with Interaction History and Management simplicity to provide customer service excellence and desired business outcomes. |

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