Upstream Works Webinar featuring Ventana Research: Getting Omnichannel Right


Getting Omnichannel Right

Customers are reaching out when they want, how they want – crossing channels, platforms and departments. Organizations and contact centers face an ever increasing challenge to provide exceptional customer experiences to everyone, every time.

Join Upstream Works President and CEO, Rob McDougall and Ventana Research Analyst, Richard Snow as they show how to overcome barriers to CX excellence in 2017.

Thursday, March 2, 2017
11–12pm PST | 2–3pm EST

Reserve your spot!

Breaking Down Contact Center Barriers: Getting Omnichannel Right

✔   Have your questions answered by Industry experts

✔   Insights on why the Single Agent Desktop is pivotal in 2017

✔   Key strategies on overcoming barriers to CX excellence

✔   The 2017 customer: their needs and expectations — and how to earn their business

✔   Solution Showcase: clients who are leading the way in CX transformation

Upstream Works Team

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Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together for all channels, applications and platforms with a single agent desktop and management simplicity. Organizations worldwide benefit from Upstream Works solutions, connecting and transforming every customer experience.

www.upstreamworks.com | info@upstreamworks.com

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