Upstream Works for Finesse (UWF) is your single agent workspace for customer experience excellence. As our valued customer, we want to ensure that you are leveraging all its new features and capabilities for improved performance and a competitive edge.
Upstream Works for Finesse (UWF) V3.6 focuses on customer journey engagement. It provides capabilities that enable organizations to deliver a seamless, dynamic, omnichannel customer experience. UWF V3.6 also includes enhanced integration, security and architecture for optimized performance. UWF V3.6 features and benefits include:
Upgrade to UWF V3.6 and experience:
Upstream Works for Finesse (UWF) V3.5 focuses on increasing agent efficiency and optimizing Contact Center operations. UWF V3.5 features and benefits include:
Upgrade to UWF V3.5 and experience:
Upstream Works for Finesse (UWF) V3.0 focuses on providing an effortless engagement experience for both agents and customers. UWF V3.0 features and benefits include:
This Upgrade to UWF V3.0 and experience: