Accelerate CX Innovation and Value
Upgrade for New UWF Capabilities and Enhancements
Upstream Works for Finesse (UWF) is your single agent workspace for customer experience excellence. As our valued customer, we want to ensure that you are leveraging all its new features and capabilities for improved performance and a competitive edge.
Upstream Works for Finesse (UWF) V4.2 now utilizes Cisco’s Media Routing Peripheral Gateway (MR PG) protocol to route digital interactions improving contact center efficiency and centralized operational reporting.
Upgrade to UWF V4.2 and experience:
Upstream Works for Finesse (UWF) V4.0 helps organizations keep customers and agents engaged. It blends all conversational data, Interaction History and rich reports for personalized CX and optimized agent performance. UWF V4.0 delivers the omnichannel capabilities and enhancements that today’s contact centers require. Features and benefits include:
Upgrade to UWF V4.0 and experience:
Upstream Works for Finesse (UWF) V3.6 focuses on customer journey engagement. It provides capabilities that enable organizations to deliver a seamless, dynamic, omnichannel customer experience. UWF V3.6 also includes enhanced integration, security and architecture for optimized performance. UWF V3.6 features and benefits include:
Upgrade to UWF V3.6 and experience:
Upstream Works for Finesse (UWF) V3.5 focuses on increasing agent efficiency and optimizing Contact Center operations. UWF V3.5 features and benefits include:
Upgrade to UWF V3.5 and experience:
Upstream Works for Finesse (UWF) V3.0 focuses on providing an effortless engagement experience for both agents and customers. UWF V3.0 features and benefits include:
This Upgrade to UWF V3.0 and experience: