Upstream Works on Finesse (UWF) is your single agent workspace for customer experience excellence. As our valued customer, we want to ensure that you are leveraging all its new features and capabilities for improved performance and a competitive edge.
Upstream Works for Finesse (UWF) V4.0 helps organizations keep customers and agents engaged. It blends all conversational data, Interaction History and rich reports for personalized CX and optimized agent performance. UWF V4.0 delivers the omnichannel capabilities and enhancements that today’s contact centers require. Features and benefits include:
Upgrade to UWF V4.0 and experience: