Upstream Works Whitepapers and Reports
Strategic Insight Series
The Accelerated Need for Digital CX in 2021
As contact centers prepare for 2021, it’s important to consider how COVID-19 has changed day-to-day operations and how customers interact with businesses. We discuss how contact center leaders need to think about CX as technology continues to evolve.
This report explores:
- Understanding digital CX
- Adapting to COVID-19 with digital CX