Upstream Works Whitepapers and Reports

Strategic Insight Series

The AI Opportunity: Enhance the Agent & Customer Experience with AI Application Integrations

Presented by J Arnold & Associates, this report explores the opportunity for AI application integrations in the contact center and why it’s important to focus their value on enhancing experiences for your agents and customers. From automation to self-service and agent assistance, the AI opportunity in contact centers is vast with a clear potential impact on customer satisfaction and agent retention.

This Strategic Insight Series report covers:

  • The Opportunity for AI in Contact Centers
  • Why Improving the Agent Experience Matters
  • Four AI Applications that will Improve the Agent Experience

Download Report: The AI Opportunity