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Upstream Works Blog | November 20, 2024

Reduce AI Complexity & Keep Humans in the Middle [Video]

The following blog post is a summary of a recent talk Upstream Works CEO, Rob McDougall, gave at Fall ’24 AI/COMM titled The AI Revolution in Customer Interaction. This is part two in a two-part series. Read part one here. Watch...

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Press Releases | November 14, 2024

Bucher + Suter and Upstream Works Announce Partnership

Bucher + Suter and Upstream Works Announce Partnership to Expand Omnichannel Options for Bucher + Suter Private Cloud Contact Center Customers WOODBRIDGE, ONTARIO (November 14, 2024) — Bucher + Suter, a leader in contact center solutions, has announced a partnership...

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Upstream Works Blog | November 12, 2024

The AI Revolution in CX & Creating Super Agents

The following blog post is a summary of a recent talk Upstream Works CEO, Rob McDougall, gave at Fall ’24 AI/COMM titled The AI Revolution in Customer Interaction. This is part one in a two-part series. Watch his talk in...

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Upstream Works Blog | October 29, 2024

Ready for Contact Center AI? 3 More Questions to Consider

Is your contact center ready for artificial intelligence (AI)? With AI having so much potential when it comes to transformation, there is a lot to consider as the stakes are high. AI is not a point solution, so implementing it...

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Events | October 19, 2024

On-Demand Webinar: AI & Automation for On-Premise & Cloud

Hear from Upstream Works experts and explore our advanced AI and automation capabilities, including Upstream Works Omni AI Hub and our native Upstream Works AI model for quick realization of AI value.

Read more
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