Upstream Works has been a contact center innovator for over 20 years. We work closely with partners and customers to build flexible and strategic solutions to meet evolving customer needs. Upstream Works delivers software that redefines customer experience management, so you can drive long-term business growth.
Our Motto: Faciemus Quae Dicimus – We Do What We Say
For over 20 years, companies across virtually every industry have been trusting Upstream Works with the transformation of their customer experience including Healthcare, Financial Services, Insurance, Logistics, Business Services, Government, Telecommunications, Education, Utilities, Manufacturing, Retail, and Technology.
Upstream Works partners with world-class technology leaders including Cisco®, Microsoft, Oracle, SAP and Webex to develop and deliver superior omnichannel contact center solutions.
We work collaboratively with a variety of partners around the globe to meet the needs of organizations with flexible and comprehensive solutions. Our solution partners include consultants, value-added resellers, and system integrators.