Clear ownership is critical to leadership alignment and measurable CX success.
In 2026, the most successful contact centers will be those that combine intelligent automation with empowered, well-supported human teams.
AgentNow received a Global Tech Award for Travel Technology, recognizing our on-demand traveler CX solution that enables instant, anywhere support.
Upstream Works Desktop 7.0 enhancements deliver smarter workflows, real-time context, and faster interactions for standout CX.
Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions.
Unified agent desktop with productivity tools and visibility of all channels, interactions and applications for personalized CX and improved FCR.
Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI and on-demand service with AgentNow.
Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency.
Simplify team management with the Supervisor Desktop, performance insights, omnichannel Dashboards, and collaboration tools.
Improve business outcomes with real-time and historical omnichannel Dashboards, reports and analytics including FCR, CES and bot analytics.
We offer flexible omnichannel contact center desktop solutions on multiple platforms: Amazon, Cisco, Webex Contact Center and digital.
Offer customers easy and fast resolutions with consistent omnichannel engagements and AI-powered self-service across messaging channels.
Our AI solutions power intelligent agent assistance and virtual customer assistance with automated summaries, intent, sentiment, and more.
Upstream Works desktop solutions are enterprise-ready, scalable, flexible, secure, and are SOC 2 and HIPAA complaint.
Offer convenient self-service and hyper-personalized CX on any channel. Upstream Works’ digital channel flexibility allows you to add channels and offer self-service options like chatbots for anytime support and easy escalations for a seamless customer journey.
Innovate and evolve your contact center while leveraging existing and emerging technology. Our flexible omnichannel solutions allow you to migrate to cloud solutions at your own pace and maintain a consistent agent desktop experience for minimal disruption.
