Upstream Works Named One of the Most Promising Cisco Solution Providers 2018

Vaughan, ON, August 23, 2018 – Upstream Works Software Ltd., a provider of Customer Experience and Omnichannel Contact Center solutions, has been recognized as one of the top Cisco Solution Providers of 2018 by CIOReview. The Cisco special edition showcases the 20 most promising Cisco solution providers of the year.

This announcement follows on the heels of another recent achievement, namely that Upstream Works products are now available through Cisco’s SolutionsPlus partner program. Upstream Works provides a rich set of productivity tools and omnichannel capabilities that complement Cisco’s advanced technology suite to create a complete contact center solution, and a streamlined, single-source offering for customers. Organizations worldwide use Upstream Works solutions to quickly and effectively engage with customers across any channel, improving contact center efficiencies and increasing customer satisfaction and loyalty.

The annual list of most promising Cisco solution providers is developed by a panel of experts, thought leaders, and members of CIOReview’s editorial board, to recognize outstanding technology solution providers. Upstream Works joins the ranks of best-in-class industry leaders providing exceptional communications solutions in partnership with Cisco.

“We’re very proud to have our solutions recognized for their innovation and value while we expand our partnership with Cisco,” said Rob McDougall, President and CEO, Upstream Works. “We’ve been working with Cisco for many years and we’re excited about building on our joint success. Together, we are meeting demand in the industry for solutions that put the customer experience first.”

Upstream Works continues to expand its customer experience solutions to give clients a competitive edge, while providing flexibility for growth and emerging technologies. With one agent workspace connecting all channels, customer interactions, and business systems, organizations can measurably improve performance across the enterprise. The feature set includes Knowledge Management and intuitive tools that allow agents to actively manage the customer journey for a meaningful and personalized customer experience. Management gains full visibility into the contact center with real-time and historical reporting, and a streamlined, fully leveraged solution that seamlessly integrates with any business application.

Upstream Works delivers end-to-end solutions that extend the contact center capabilities of their partners, with an open platform that meets client needs today and in the future.

For more information, read the article in CIO Review Magazine

About CIOReview

Published from Fremont, CA, CIOReview is a technology magazine which acts as an excellent platform for all the enterprise leaders and IT experts to share their experience and knowledge about software technologies and solutions that can redefine the business goals of enterprises tomorrow. For more info, visit:

About Upstream Works Software Ltd. –

Upstream Works provides best-in-class Omnichannel Contact Center software for the Cisco Collaboration Platform to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions and applications with a Single Agent Desktop, seamless integration and management simplicity. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

See UWF in action at or request a personal demo at


For more information, contact:

Janice Keay, VP, Marketing, Upstream Works Software, Ltd.

905.660.0969 x397,

Upstream Works and Upstream Works for Finesse are trademarks of Upstream Works Software Ltd.