Helping AI Help Agents

AI-Powered Agent Guidance and Customer Experiences

Integrate best-of-breed AI applications with the Upstream Works desktop – without creating silos. Optimize the agent experience with AI-powered guidance and automated interactions while maintaining consistent agent and customer experiences across all channels.

Learn more about Upstream Works AI application integrations and how you can provide intelligent experiences by downloading an AI info sheet.

AI Application Integrations Product Sheet

Innovate and evolve your contact center on your own schedule.