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contact center trends

June 25, 2020

3 Ways Contact Centers Can Manage the Transition to Home-Based Agents

This is the second article in a three-part series about how COVID-19 is impacting contact centers and how they can adapt to this new normal. In the first part of our three-part series, we addressed the important role the contact...

Key Contact Center Trends to Watch for in 2020

There are many technology trends impacting the contact center, and as we enter a new decade, it’s only natural to think in broad terms with a longer-term time horizon. Ten years is an eternity in the world of tech, and...

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