Upstream Works Announces Healthcare Contact Center Solution

Upstream Works Announces Healthcare Contact Center Solution for Improved Patient Engagements

Upstream Works helps healthcare providers improve operational efficiency, streamline agent workflows, and optimize patient interactions with omnichannel contact center desktop solutions.

WOODBRIDGE, ONTARIO (April 20, 2023) –Upstream Works, a provider of omnichannel contact center solutions, announces an integration with Epic, an Electronic Health Record (EHR) software, to give healthcare providers easy access to patient information and improve overall patient care.

Upstream Works provides innovative and flexible omnichannel contact center solutions to help healthcare organizations transform their patient experiences. The Upstream Works agent desktop simplifies patient interactions, streamlines workflows and improves efficiency.

The healthcare solution makes it easier to interact with patients while increasing productivity and improving response times. The advanced agent desktop optimizes efficiency and enables agents to easily access information like patient records, view primary care provider details, view appointments, and personalize patient experiences. Upstream Works desktop solutions are now available for download on Connection Hub.

Rob McDougall, CEO, Upstream Works, says:

“We’ve been working with healthcare organizations for over 10 years to help them transform patient engagements. We’re excited about this integration with Epic so we can enable our clients to further simplify their workflows, increase first contact resolutions (FCR), and improve the overall agent and patient experience.”

Upstream Works offers best-in-class omnichannel contact center desktop solutions with productivity and knowledge tools, digital channel flexibility, and team collaboration and communication. The desktop seamlessly integrates with best-of-breed artificial intelligence (AI), business applications and CRM systems to fulfill multiple purposes without creating new silos. Management is simplified with omnichannel performance reporting and analytics.

About Upstream Works |

Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.


For more information, contact:

Janice Keay

VP, Marketing, Upstream Works Software


Epic is a trademark of Epic Systems Corporation.