Upstream Works On-Demand Webinar: Break Down Barriers with UWF V2.7

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On-Demand Webinar:
Boost Agent Success and Simplify CX with UWF V2.7

Learn how the latest Upstream Works for Finesse (UWF) features are breaking down boundaries, empowering agents and optimizing customer interactions. Watch our 30-minute webinar on the partner portal.

Log into the Upstream Works Partner Portal and view the webinar now

Industry expert Darrin Mulligan, VP, Solutions Engineering provides a demonstration of new features that enable a great experience—an experience that results in increased customer loyalty, bigger spend, and repeat business.

See the new UWF V2.7 features in action, including:

  • New Interaction Activity workspace increasing agent efficiency and satisfaction
  • Simplified task management including pick from queue for digital tasks for more responsive customer engagements
  • Support for Cisco V11.5 including Task Routing API for universal queueing
  • … and more!

If you have any questions, or would like to learn more about Upstream Works for Finesse, please contact us at:

Upstream Works Team

Upstream Works provides Omnichannel Contact Center software to increase customer engagement and agent success. Upstream Works for Finesse brings the entire customer journey together with an elegant Smart Agent Desktop connecting all channels and applications, with Interaction History and Management simplicity to provide customer service excellence and desired business outcomes. |

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