Announcing Upstream Works Desktop 6.1
Upstream Works Leads with Security Advancements and Ease of Management in Contact Center Desktop Solution
Upstream Works Desktop 6.1 Improves Security, Optimizes Engagements & Features New Performance Reports
WOODBRIDGE, ONTARIO (November 8, 2023) – Upstream Works, an omnichannel contact center solutions company, today announced Upstream Works Desktop 6.1, the newest version of its desktop solution featuring more robust security, improved management tools, a more intuitive user experience, and greater transparency on contact center performance. The desktop solution supports the enterprise omnichannel experience to ensure contact centers can keep pace with changing customer expectations and improve business performance.
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that support innovation and business growth and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. Upstream Works Desktop solutions are adaptable at scale with effective AI and business application integrations for both on-premise and cloud-based contact centers to enable efficient and fast resolutions.
“Upstream Works 6.1 shows our dedication to providing reliable, scalable, and secure solutions to enterprise contact centers. Our latest security updates ensure our solutions protect client and customer data with the highest levels of security and are prepared for FedRAMP,” said Rob McDougall, CEO of Upstream Works. “We’ve also added improvements that enhance AI automation, allow for more contextual customer engagements, and provide greater insights and visibility into performance.”
Upstream Works Desktop 6.1 Features and Functions:
- Security Advancements: Upstream Works cloud solutions meet the highest security and reliability standards. Upstream Works products, Upstream Works on Finesse (UWF), Upstream Works on Webex Contact Center (UWW), Upstream Works on Amazon Connect (UWA), and Upstream Works digital-only solutions (UWD), are now prepared for the U.S. Federal Risk and Authorization Management Program (FedRAMP).
- System Configuration Audit Logs for ease of management and better control
- Support for Webex Connect now allows for more context-rich and proactive service
- New Customer Effort Score (CES) Performance reports provide greater visibility and insights
Upstream Works omnichannel contact center desktop solutions are optimized for enterprises and are available on premise and in the cloud, and with a choice of platform, including Amazon Connect, Cisco Finesse, Webex Contact Center and digital-only solutions, with the flexibility to easily migrate and scale.
To learn more about Upstream Works Desktop 6.1, request a demo.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.
For more information, contact:
Escalate PR for Upstream Works