Upstream Works Software Expands with New Office in Europe


Upstream Works Software Expands with New Office in Europe

Upstream Works strengthens European market presence to meet
international demand for its products and services

We’re pleased to announce that Upstream Works has launched an expansion into Europe with a new office in UK. The expansion is part of a strategic initiative to better serve growing demand in the region for best-in-class communication solutions. The Upstream Works EU expansion is spearheaded by seasoned industry professional Andy McDonald, who has been appointed as VP and GM of EMEA.

A seasoned sales leader, McDonald has a wealth of experience driving innovative customer contact strategies to deliver real business value across the enterprise. McDonald previously held senior roles at Avaya, Inc., Nice Systems, and more recently served as VP EMEA at eGain Corporation.

“We are excited to have Andy on board to lead the company’s expansion and our market presence throughout Europe,” said Rob McDougall, President and CEO of Upstream Works. “He brings an expert understanding of the European contact center industry. As demand for fully integrated omnichannel solutions continues to increase, with Andy at the helm, we are well-positioned to serve these key markets. Clients worldwide are demanding customer experience solutions that give them a competitive edge, and we’re meeting that need with proven, leading-edge products and services.”

Upstream Works continues to expand its partner network and grow its customer base to meet the demand for its leading edge contact centre solutions. With the new European office and the appointment of McDonald, the company is affirming its commitment to providing its products and services with local knowledge of the markets in which it operates.

For more information, the full press release is available here.

Upstream Works Team

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. For over 15 years, organizations around the world and across all industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiencies and transforming the customer journey. |

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