We have been recognized as the Best Contact Center Software Provider in Canada by Acquisition International’s Global Excellence Awards.
Explore three key questions that leaders must address for successful implementation of AI in contact centers.
Our CEO, Rob McDougall, explores the merits of on-premise solutions for complex contact centers and why cloud isn't always the answer.
Discover how to reduce AI complexity while enhancing CX with a balanced approach in part two of our AI Revolution series.
Bucher + Suter and Upstream Works announce a partnership to expand omnichannel options to their private cloud contact center clients.
This post is a summary of Upstream Works CEO, Rob McDougall's talk at Fall ’24 AI/COMM titled The AI Revolution in CX.
Explore three key questions that leaders must address for successful implementation of AI in contact centers.
Flexible AI solutions for on-premise and cloud contact centers to power efficient and effective customer experiences.
Upstream Works AgentNow has received a Silver Stevie® Award recognizing Customer Service and Contact Center Achievement.
Upstream Works AgentNow On-Demand Customer Service Solution Recognized for Exceptional Innovation by CUSTOMER Magazine.
Video has become a must-have communication tool that enables contact centers to provide personalized and humanized service.
Announcing 6.0 | Bot optimization, AI reports, Dashboards, Webex Video CX and Upstream Works on Webex Contact Center (UWW).
