Upstream Works for Amazon Connect

Omnichannel Cloud Contact Center Solutions for Enterprises

Personalize CX: Enhance engagements with self-service options and rich data.

Increase Productivity: Easy-to-use unified Agent Desktop with full visibility of the entire customer journey.

Simplify Team Management: Supervisor Desktop, team collaboration tools and real-time reports.

Optimize Performance: Streamline workflows with seamless integrations to business applications and CRMs.

Accelerate Innovation: Cloud-based solutions with the flexibility to scale as needed.

Download a Brochure

Improved Performance + Personalized CX

Upstream Works for Amazon Connect (UWA) optimizes performance so contact centers can deliver personalized engagements on any channel.

End-to-End Solutions

Get started quickly with our fast deployment model and scale as your needs change.

Increase Agent Productivity

Empower agents with collaboration tools and knowledge management.

Omnichannel Flexibility

UWA integrates Amazon Connect voice and Upstream Works digital channels.

Seamless Integrations

Extend the UWA Desktop with integrations to business applications and CRMs.

Team Management

UWA Supervisor Desktop provides real-time and historical views and reports.

Tailored for Enterprises

UWA offers flexibility for the dynamic needs of enterprise-grade organizations.

The Upstream Works Advantage

15+ Years of Omnichannel Contact Center Expertise

65% New Features Developed Based on Customer Needs

Any Industry: Financial, Insurance, Healthcare, Utilities +

A Proven Track Record of Successful Solutions

Contact Us to learn how Upstream Works can help transform your Amazon Connect contact center.