Upstream Works for Amazon Connect

Omnichannel Cloud Contact Center Software

Increase efficiency with cloud-based solutions tailored for enterprises

Improve productivity with a unified agent desktop and knowledge management

Personalize CX with omnichannel flexibility, self-service options and rich data

Improve engagements with dynamic team management, reports and insights

Optimize performance with seamless integrations to business applications and CRMs

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Get Next-Gen Cloud Solutions with Upstream Works

Upstream Works for Amazon Connect provides omnichannel cloud contact center solutions for enterprises of any scale. Improve agent productivity with a unified desktop that integrates Amazon Connect voice with Upstream Works digital channels, including email, chat, messaging, video, co-browse, social, bots, and more. Give your contact center consistent handling of all customer interactions and full visibility of the entire customer journey.

Our next-gen cloud solutions enable contact centers around the globe to streamline operations across the enterprise while providing the flexibility to scale as business needs change. Accelerate innovation and digital transformation by getting started today.

Improve Productivity

Give agents everything they need at their finger tips with a unified agent desktop.

Increase Customer Loyalty

Provide customers convenience with digital channels and self-service options.

Simplify Team Management

The Supervisor Desktop offers real-time reports and analytics, and team communication tools.

One Complete Contact Center Solution for Enterprises

Upstream Works seamlessly integrates with Amazon Connect, an easy-to-use cloud contact center service. Empower your organization to provide better experiences for customers, agents and managers.

The Upstream Works Advantage

15+ Years of Omnichannel Contact Center Expertise

65% New Features Developed Based on Customer Needs

Any Industry: Financial, Insurance, Healthcare, Utilities +

A Proven Track Record of Successful Solutions

Contact Us to learn how Upstream Works can help transform your Amazon Connect contact center.