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Uncategorized | July 23, 2025

Frost & Sullivan Awards Upstream Works

Upstream Works Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value

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Upstream Works in the News | April 26, 2023

What Will It Take for Omnichannel to Live Up to Its Promise?

When the idea of omnichannel customer service first came about, the goal was to allow companies to offer seamless communications with customers whether they were online communicating via email, text, or a variety of social media platforms; on the phone;...

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Press Releases | April 26, 2023

Upstream Works Achieves SOC 2 Type II Designation

Upstream Works Achieves SOC 2 Type II Designation Upstream Works SOC 2 Type II certification confirms the company’s commitment to enterprise-level security and compliance. WOODBRIDGE, ONTARIO (March 23, 2023) – Upstream Works Software, a provider of omnichannel enterprise-grade contact center...

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Uncategorized | July 23, 2025

Does Omnichannel Live Up to Its Promise?

DestinationCRM explores this with our CEO, who notes the difference between multichannel and omnichannel.

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Press Releases | April 27, 2023

Top 20 Innovative AI Solution Providers in 2023

Upstream Works Recognized by Enterprise Viewpoint as One of the Top 20 Innovative AI Solution Providers in 2023 Upstream Works optimizes and operationalizes AI in the contact center to improve agent and customer experiences.  WOODBRIDGE, ONTARIO (April 27, 2023) –Upstream...

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