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Press Releases | March 26, 2025

Upstream Works Agent Assist Receives AI Excellence Award

Upstream Works Agent Assist is recognized for AI-powered innovation. WOODBRIDGE, ONTARIO (March 26, 2025) – Upstream Works, a provider of advanced AI and omnichannel contact center solutions, has been named a winner in the 2025 Artificial Intelligence Excellence Awards for...

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Upstream Works Blog | March 25, 2025

3 Transformative Benefits of Artificial Intelligence in Contact Centers

AI adoption in contact centers has become standard for meeting today’s customer expectations, causing the pace of implementation to speed up. For contact centers that don’t keep up, the customer experience gap will only grow wider. AI is transformative, and...

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Upstream Works Blog | February 25, 2025

2025 CX Trends: AI Innovation for On-Premise & Cloud Contact Centers

This is the second part of our two-part blog series on the 2025 trends contact center leaders need to know. Read Part 1 here. We are continuing our 2025 outlook for the contact center, and AI remains at the forefront....

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Press Releases | January 28, 2025

Upstream Works Receives Global Excellence Award for Contact Center Innovation

Upstream Works Named Best Contact Center Software Provider – Canada WOODBRIDGE, ONTARIO (January 28, 2025) – Upstream Works, a provider of advanced AI and omnichannel contact center solutions, has been recognized as the Best Contact Center Software Provider in Canada...

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Upstream Works Blog | January 28, 2025

Transform CX in 2025 with These Key Contact Center Trends

As we go into 2025, contact center trends will continue to be impacted by technology changes, namely artificial intelligence (AI). AI is poised to be transformative in ways most would not have considered possible just a few short years ago....

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