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Webinars | July 22, 2025

Optimize AI, Video Engagements & Webex Contact Center

Join us for a demo webinar to see our new features that help contact centers optimize AI, personalize CX with Webex Video solutions, and our new platform offering, Upstream Works on Webex Contact Center (UWW).

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Press Releases | October 1, 2025

Announcing Streamlined UX, Real-Time Transcriptions, & AI Insights

Upstream Works Elevates Experiences with Streamlined UX, Real-Time Transcriptions, & AI Insights Optimized interface, streamlined workflows, Live Call Transcriptions, & AI Insights deliver faster, more informed customer experiences across Upstream Works Desktop and AgentNow solutions. WOODBRIDGE, ONTARIO (October 2, 2025)...

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Upstream Works Blog | September 23, 2025

Unlocking the Hidden ROI of Live Video Customer Support Solutions

Historically, video has played a limited role in the contact center, but things are rapidly changing. For customers, video is part of their digital world and extending that to their customer service needs is not a big stretch. It is...

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Press Releases | September 18, 2025

Upstream Works AgentNow Honored with Gold Globee® Business Award 

Upstream Works AgentNow Instant CX Solution Honored with Gold Globee® Business Award for Digital Customer Service Innovation WOODBRIDGE, ONTARIO (September 18, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced it has been named the 2025 Gold Globee®...

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Press Releases | September 10, 2025

Upstream Works Mourns the Passing of CEO Rob McDougall

  Dear Friends, Upstream Works is deeply saddened to announce the unexpected passing of its beloved CEO, Rob McDougall. Above all, Rob was a devoted husband and father. To Upstream Works, Rob was our leader, innovator, colleague, and friend. He...

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