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Press Releases | June 3, 2025

Upstream Works Announces Advanced Analytics & Reporting

The Upstream Works Advanced Analytics & Reporting Platform empowers businesses with real-time and historical insights to drive performance, optimize operations and elevate customer experiences. WOODBRIDGE, ONTARIO (June 3, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced...

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Press Releases | April 24, 2025

Upstream Works AgentNow Recognized for CX Innovation

AgentNow, Upstream Works' on-demand CX solution, received the CUSTOMER 2025 Product of the Year Award. WOODBRIDGE, ONTARIO (April 24, 2025) – Upstream Works, a provider of advanced AI and omnichannel contact center solutions, today announced that its on-demand customer service...

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Upstream Works Blog | April 24, 2025

3 Ways to Balance Contact Center AI with Humanized CX

There is plenty of opportunity for AI and automation in the contact center to drive transformation, both internally for operations and externally to improve customer service. Legacy forms of automation have long been in use, such as IVR for self-service...

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Press Releases | March 26, 2025

Upstream Works Agent Assist Receives AI Excellence Award

Upstream Works Agent Assist is recognized for AI-powered innovation. WOODBRIDGE, ONTARIO (March 26, 2025) – Upstream Works, a provider of advanced AI and omnichannel contact center solutions, has been named a winner in the 2025 Artificial Intelligence Excellence Awards for...

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Upstream Works Blog | March 25, 2025

3 Transformative Benefits of Artificial Intelligence in Contact Centers

AI adoption in contact centers has become standard for meeting today’s customer expectations, causing the pace of implementation to speed up. For contact centers that don’t keep up, the customer experience gap will only grow wider. AI is transformative, and...

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