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Press Releases | September 18, 2025

Upstream Works AgentNow Honored with Gold Globee® Business Award 

Upstream Works AgentNow Instant CX Solution Honored with Gold Globee® Business Award for Digital Customer Service Innovation WOODBRIDGE, ONTARIO (September 18, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced it has been named the 2025 Gold Globee®...

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Press Releases | September 10, 2025

Upstream Works Mourns the Passing of CEO Rob McDougall

  Dear Friends, Upstream Works is deeply saddened to announce the unexpected passing of its beloved CEO, Rob McDougall. Above all, Rob was a devoted husband and father. To Upstream Works, Rob was our leader, innovator, colleague, and friend. He...

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Uncategorized | September 10, 2025

Join us to Celebrate Robs Life Legacy

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Media Coverage | September 3, 2025

Upstream Works Takes the Stage at FTE Global California – Here’s What to Expect

At FTE Global, Upstream Works’ objective is to engage with travel and airline industry leaders to better understand their traveller experience and operational needs.

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Upstream Works Blog | July 9, 2025

Live Video CX: 3 Use Cases You Need to Know

As contact centers race to embrace AI, it’s easy to overlook a channel that hasn’t played a big role in customer experience (CX) until now – video CX. There is a growing use of digital channels, which reflects the broader...

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