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Uncategorized | September 10, 2025

Join us to Celebrate Robs Life Legacy

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Media Coverage | September 3, 2025

Upstream Works Takes the Stage at FTE Global California – Here’s What to Expect

At FTE Global, Upstream Works’ objective is to engage with travel and airline industry leaders to better understand their traveller experience and operational needs.

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Upstream Works Blog | July 9, 2025

Live Video CX: 3 Use Cases You Need to Know

As contact centers race to embrace AI, it’s easy to overlook a channel that hasn’t played a big role in customer experience (CX) until now – video CX. There is a growing use of digital channels, which reflects the broader...

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Advanced AI Automation Cloud
Webinars | July 22, 2025

On-Demand Webinar: Instant, On-Demand CX with AgentNow

Explore AgentNow and learn how it enables instant, on-demand support via live video, voice and chat. See it in action and discover how United Airlines utilizes AgentNow to transform day-of-travel experiences.

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Press Releases | June 10, 2025

Announcing AgentNow Cloud Suite for Instant CX Built to Fit Your Business

New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support. WOODBRIDGE, ONTARIO (June 10, 2025) – Upstream Works, an omnichannel contact center solutions company, today announced the AgentNow Cloud Suite, adding two new...

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