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Upstream Works Blog | December 10, 2024

Ready for Contact Center AI? 3 More Questions to Consider

Assessing your contact center’s readiness for AI is a big topic that we’ve previously written about here. We continue our analysis with three more questions contact center leaders will need to address. Implementing AI requires more than a regular technology...

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Uncategorized | November 21, 2024

Executive Perspectives Report: The CCaaS Debate

The CCaaS Debate: A Deep Dive for Large Enterprises & Complex Contact Centers  

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Upstream Works Blog | November 20, 2024

Reduce AI Complexity & Keep Humans in the Middle [Video]

The following blog post is a summary of a recent talk Upstream Works CEO, Rob McDougall, gave at Fall ’24 AI/COMM titled The AI Revolution in Customer Interaction. This is part two in a two-part series. Read part one here. Watch...

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Press Releases | November 14, 2024

Bucher + Suter and Upstream Works Announce Partnership

Bucher + Suter and Upstream Works Announce Partnership to Expand Omnichannel Options for Bucher + Suter Private Cloud Contact Center Customers WOODBRIDGE, ONTARIO (November 14, 2024) — Bucher + Suter, a leader in contact center solutions, has announced a partnership...

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Upstream Works Blog | November 12, 2024

The AI Revolution in CX & Creating Super Agents

The following blog post is a summary of a recent talk Upstream Works CEO, Rob McDougall, gave at Fall ’24 AI/COMM titled The AI Revolution in Customer Interaction. This is part one in a two-part series. Watch his talk in...

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