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AI for Cost Savings thumbnail
Upstream Works Blog | July 21, 2023

AI for Cost Savings? Beware the Service Recovery Paradox

By Rob McDougall, CEO, Upstream Works The Fast Mode (July 2023) In May, British Telecom (BT) became cannon fodder for headline writers when, during an earnings call, it sharedthat it would “unequivocally...be a beneficiary of AI.” Company leaders went on...

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Upstream Works Blog | September 12, 2023

What Does It Take to Be Enterprise Ready for Today’s CX?

Regardless of where enterprises are on their customer experience (CX) journey, they need to consider the goals of their CX strategy and the support for enterprise-readiness as they modernize the contact center, to ensure they are supporting the broader business...

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Upstream Works Blog | July 25, 2023

3 Ways AI Enhances Contact Center Reporting

Evaluating performance is a core requirement for making business decisions. In a contact center setting, there are distinct challenges when compared to other operations within an enterprise. Customer service is subjective by nature, and since most contact centers do not...

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Press Releases | June 13, 2023

Upstream Works with Webex by Cisco

Upstream Works Optimizes Customer Experiences with Webex by Cisco Upstream Works on Webex Contact Center streamlines operations and enables next-gen CX WOODBRIDGE, ONTARIO (July 13, 2023) – Upstream Works, an omnichannel contact center solutions company, today announced its partnership with...

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Upstream Works Blog | July 6, 2023

Upstream Works | Next-Gen CX with Webex Contact Center Solutions

At Upstream Works, we have a rich history of delighting customers. We have a deep understanding of how to deliver customer delight not only for our customers but our customer’s customers as well. Earlier this month at Cisco Live 2023...

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