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Uncategorized | April 27, 2017

Upstream Works Named one of 50 Most Valuable Tech Companies

Upstream Works Recognized for Redefining the Customer Experience by Insights Success Magazine In a special issue, Insights Success Tech 50, Insights Success magazine identifies businesses that are succeeding and winning in a highly competitive industry. Upstream Works is one of...

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Upstream Works in the News | April 27, 2017

Upstream Works Named one of 50 Most Valuable Tech Companies

Upstream Works Recognized for Redefining the Customer Experience Vaughan, Ontario April 27, 2017 — Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced today that it has been named one of 50 most valuable tech companies by...

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Upstream Works Blog | April 25, 2017

Personalized and Proactive CX for all Customer Interactions

The Continuous Agent Experience There is an important shift going on in the contact center industry about how we think about customers and how they communicate. The recently coined phrase channel-less customer experience, denotes the current need to focus on...

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Upstream Works Blog | April 13, 2017

One App to Connect Them All: Integrate All Interactions through the Single Agent Desktop

With customers demanding service over an increasingly broad range of digital channels, businesses are recognizing the gaps in their service delivery and looking for ways to meet the demand.  With so many disparate systems, applications, and channels, it can be...

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E-News | May 9, 2025

Cyber Threat and Customer Care – Protect Against Fraud

  Upstream Works and Miller Thomson invite you to a Webinar: Cyber Threat and Customer Care – Protect Against Fraud Thursday September 14, 2017 11-12pm PDT | 2-3pm EDT Register Now   Organizations worldwide are experiencing an increase in fraud...

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