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E-News | May 9, 2025

Integrate, and connect peer-to-peer: two reasons to attend UWUC

    Hello from Elizabeth Thank you again for being part of the Upstream Works User Community (UWUC) where we get better, together. I wanted to let you know about an important UWF User event that is happening in a...

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E-News | May 9, 2025

Cisco Tech Summit – Thank You

  Trouble viewing this email? Click here. Thank You Hello, Thanks for joining us at Cisco Tech Summit 2017 and for helping make the event such a success. It was a great opportunity to engage with all who share our...

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Puzzle piece
Upstream Works Blog | March 16, 2017

7 Key Decision Points for Implementing an Omnichannel Contact Center

Evaluating CRM in the context of the Omnichannel Customer Experience If you have a large, formal contact center you require contact center infrastructure that supports other business critical applications, offers channel flexibility, and provides tools for managing large agent and...

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E-News | May 9, 2025

Upstream Works Whitepaper: 7 Factors for Omnichannel Success

  Trouble viewing this email? Click here. Hello, We're happy to share the latest whitepaper “7 Key Decision Points for Implementing an Omnichannel Contact Center” from Upstream Works President and CEO, Rob McDougall. This whitepaper explores how integration between contact center...

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Upstream Works in the News | March 2, 2017

Upstream Works Software Awarded 2017 Customer Magazine Product of the Year

Upstream Works for Finesse Recognized for Exceptional Innovation Vaughan, ON, March 2, 2016 — Upstream Works Software, Ltd., a provider of Omnichannel Contact Center solutions, announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse...

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